Technical Questions

If you're having trouble logging in, click the "Forgot login information?" link below the login fields for assistance. You will go through two-step verification to verify your identity so you can recover your username or password. You can also contact our MyChart patient support team at 833-AHCHART or 833-242-4278  to request assistance. 

Try checking the spam or junk folders in your email. If the email with your code is not there, try clicking Resend Code. If you still didn't receive the email, it could be that your account has a different email address on file. If you have multiple email accounts, check one of the others to see if the verification code was sent there instead. If none of your accounts received the email, it could be that we don't have an email address on file. If this is the case, call our MyChart patient support team at 833-AHCHART or 833-242-4278 for quick support. 

We aim to protect your privacy and information. If you remain idle for 10 minutes or more after you log in to MyChart, you will be automatically logged out. We recommend that you log out of MyChart if you need to leave your computer for even a short period of time. 

To have your account re-activated, call our MyChart patient support team at 833-AHCHART or 833-242-4278. 

If you've been seen at another healthcare organization, you might be able to view information from that medical record right in MyChart. You might have heard of this feature referred to as Happy Together. This includes information from other organizations, such as:  

• Allergies  
• Care team  
• Health issues  
• Medications  
• Messages  
• Test results  
• Visits 

To view this information, you must link your account. Check out a video tutorial on how to do this. 

You can reach out to our MyChart's patient support team at 833-AHCHART or 833-242-4278 for help deactivating your account.    

If you have connected your account with multiple organizations, you will no longer be able to see data from the deactivated account in your other organizations’ accounts.    

If any other MyChart users have access to your medical information, they will continue to have access to your medical information even after your account is deactivated.    

While you will no longer be able to access your account, your medical information and other associated data will not be deleted for legal requirements and to ensure that you continue to receive the best possible care from your healthcare providers.    

You will not be prevented from signing up for a MyChart account at this organization in the future. 

Call our MyChart patient support team at 833-AHCHART or 833-242-4278. 

On the Personal Information page in MyChart, you can update your address, phone number, email address, preferred name, and other personal details at any time so that your clinic always has the most up-to-date information in your record. 

To make a request to change your legal name, call our MyChart patient support team at 833-AHCHART or 833-242-4278. 

Your MyChart information comes directly from your electronic medical record at your provider's office. Ask your provider to correct any inaccurate information during your next clinic visit. Your health information is reviewed and updated in your electronic medical record after each visit.