MyChart Access for Those with OHSU Health MyChart Accounts

You may able to log in with your existing MyChart username and password. If you need help, click “Forgot login information” or call Adventist Health MyChart Support. However, these are separate accounts, so if you change your password or username in the future in one of the accounts, it will not automatically apply to both.

Yes, your visits at OHSU and Hillsboro Medical Center will continue to be available in your OHSU Health MyChart account. All of your visits from Adventist Health Portland and Columbia Gorge prior before to Aug. 30 will be transferred over and available in your Adventist Health MyChart account. This does not include MyChart messages.

Starting on August 30, 2026, you will can log into the MyChart app and follow the below steps to link your accounts: 

1. Select “Menu” 
2. From the main menu select “Sharing” and then “Link my accounts” 
3. Follow the prompts to link your Adventist Health and OHSU Health MyChart accounts. 

Once connected, eligible information from both health systems can be viewed together within MyChart.

Yes. Patients will continue to have an OHSU Health MyChart for care at OHSU and Hillsboro Medical Center Health, and a separate Adventist Health MyChart for care received at Adventist Health Portland and Adventist Health Columbia Gorge. Once connected, eligible information from both health systems can be viewed together within MyChart.

If you forget your password, you can use the Forgot Login Information link on the MyChart portal login page and follow the prompts to retrieve or reset your password. If you have additional questions, please call the MyChart patient support team at 833-AHCHART or 833-242-4278 or you can start a chat with our support agent.

If you don't have an activation code, you can request one on the sign-up page. You can also contact us at 833-AHCHART or 833-242-4278. After we verify your information, you will receive a new code. 

For your security, your activation code expires after a set period of time and is no longer valid after the first time you use it. If you still have problems, call our MyChart patient support team at 833-AHCHART or 833-242-4278. 

You need access to a computer or mobile device connected to the internet and an up-to-date browser (such as Edge, Chrome, Firefox, or Safari). You can also use the MyChart mobile app on a mobile device.

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account must be accessed using that password. On mobile, the account may also be accessed using Face ID or fingerprint login. You can also log in using a passkey, which securely verifies your identity using your device's built-in features, such as Face ID, fingerprint, or a PIN — without needing to enter a password or code each time.  

Two-step verification is built in to help keep your account secure. When you log in to MyChart, you'll enter a code that's sent to you by email, text message, or an authenticator app, in addition to using your username and password. This quick extra step helps make sure it's really you signing in and keeps your health information safe even if someone else knows your password. For more information, check out this helpful video on two-step verification.  

You might receive email or text notifications that contain links to MyChart. These notifications allow you to log in to MyChart securely using a link that expires after a short time. Keeping your MyChart account secure means keeping your phone number and email account secure. If you think that your phone number or email account may be compromised, you can change the phone number or email account on file on the Personal Information page in MyChart. 

If you've been seen at another healthcare organization, you might be able to view information from that medical record right in MyChart. You might have heard of this feature referred to as Happy Together. This includes information from other organizations, such as:  

• Allergies  
• Care team 
• Health issues  
• Medications  
• Messages  
• Test results  
• Visits 

Your MyChart information comes directly from your electronic medical record at your provider's office. Ask your provider to correct any inaccurate information during your next clinic visit. Your health information is reviewed and updated in your electronic medical record after each visit.

You can choose to receive updates by email or text. To manage, adjust your notification settings in your MyChart account. These messages will never include personal health information.

Yes, you can. MyChart proxy access allows you to access the medical records of your family members and others you care for, with their permission. You must be at least 18 years old to have proxy access to another person's medical record.  

You might also want to grant a family member or friend access to your medical records when you need assistance managing your appointments and other medical needs. To give someone access to your medical record, grant access via a proxy invite through the Friends and Family Access page in MyChart.

Most of your previous medical information will be available in MyChart, along with all new information from your visits, appointments, test results, medications, and other clinical records moving forward. However, some historical information like messages with providers from the OHSU Health MyChart portal will not be available in the Adventist Health MyChart portal.

Yes, you can conveniently access your medical records in MyChart’s Sharing Hub. There, you can view, download, or share your medical records with another provider, family member, close friend or caretaker.

While most health information is available in MyChart, some historical records may not have transferred from previous systems. If you cannot find information you need, you may be able to access it through a previous patient portal or by requesting a copy of your records. 

Yes, your Adventist Health information will still be available. However, you will no longer be able to send messages, request appointments, or complete other actions for care at Adventist Health Portland or Adventist Health Columbia Gorge within the OHSU Health MyChart portal.

If information you need is not available in the Adventist Health MyChart, you can:  

• Access the record through the OHSU MyChart portal. 
• Contact your provider's office for assistance  
• Submit a Release of Information (ROI) request to obtain a copy of your medical records 

MyChart is Adventist Health's primary patient portal and should be used to manage your ongoing healthcare needs at Adventist Health Portland and Adventist Health Columbia Gorge, including scheduling appointments, reviewing test results, communicating with your care team, and managing your health information. 

With Adventist Health MyChart, you can view most test results as soon as they become available. Know that you will likely see results before your healthcare provider has had a chance to review them. After your provider reviews your results, you might see additional comments and interpretation in MyChart. If any concerns arise, your care team will follow up with you directly. 

Yes, MyChart offers eCheck-In so you can take care of pre-visit tasks from the comfort of your home. By completing eCheck-In before your visit, you can save time upon arrival, spend less time waiting, reduce paperwork, and enjoy a more convenient and efficient experience.      

When you arrive for your appointment, log in to MyChart and confirm your arrival. This will automatically check you in, allowing you to relax and wait for your name to be called.     

If you did not complete all of your eCheck-In tasks, you will be prompted to finish the eCheck‐In process in the MyChart app or go to the front desk. 

When you need care quickly, MyChart helps you find the nearest Urgent Care or Emergency Department, view current wait times, and let the care team know you're “On the Way” within the app. With real-time information at your fingertips, you can choose the best location for your needs and get care faster. 

No, if you have checked in with your MyChart account, you do not need to visit the front desk unless directed for additional information.  

Yes, you will receive notifications via SMS Text or email regarding information for upcoming appointments. You are also able to update how you receive these notifications by updating your preferences.  

You will generally receive a response within 2 business days. Note that MyChart messages should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.

MyChart offers a new billing platform designed to better serve you. With MyChart, you can:   

• View statements and balances anytime   
• Make payments quickly and securely   
• Set up and manage payment plans   
• Apply for financial assistance   
• Ask questions about your healthcare or billing 

Yes, paying online through MyChart is the quickest and easiest way to pay your bill. You can pay using a credit card, debit card, Apple Pay, Google Pay, or other electronic payment methods.    

Other ways to pay your bill include:  

• By phone  
• By mail    

At this time, Adventist Health clinics and medical offices will no longer accept physical payments like cash or checks.   

Patients may still pay by cash at designated hospital cashier locations and pay with check by mailing in your payment to the address located at the bottom of your statement. 

You and your family members can use Guest Pay to pay medical bills without a MyChart account. 

Use Guest Pay

As part of efforts to improve security, simplify payment processes, and provide a more convenient billing experience, most Adventist Health clinics and medical offices are transitioning to an electronic payment model at our locations. You will continue to have multiple payment options available, including paying online with electronic payment methods or visiting a designated location for physical payments.

Patients can continue to make payments using: 

• Credit cards 
• Debit cards 
• Apple Pay/Google Pay 
• MyChart online payments 
• By phone 
• By mail

Yes. While many Adventist Health clinics no longer accept physical payments on site, patients can still make physical payments with cash or checks at designated hospital cashier locations where available. Clinic staff can direct you to the appropriate location.

Cash payments can be made at designated hospital cashier locations. If you need to pay with cash, please ask a staff member for the nearest cashier location and operating hours. Checks can be mailed to the address printed on your billing statement.

Yes, but only at specific locations in the hospital or by mailing your check to the address on your billing statement. Adventist Health clinics and medical offices will no longer accept in-person check payments. Please speak with your clinic if you have questions about available payment options.

No. This change only affects how payments are accepted at the clinic. Your access to care, appointments, providers, and services will not be affected. Patients still have multiple payment options available.

You will still receive care. Staff can explain available payment options and direct you to a designated cashier location that accepts physical payments like cash or checks. Patients will not be turned away because they are unable to make a payment at the clinic.

If you have questions regarding billing, balances, statements, or payment options, please contact Adventist Health Customer Service at 877-248-6441. You may also use MyChart, our online health portal, to view account information and send billing-related questions.

Yes, you can. MyChart proxy access allows you to access the medical records of your family members and others you care for, with their permission. You must be at least 18 years old to have proxy access to another person's medical record.    

You might also want to grant a family member or friend access to your medical records when you need assistance managing your appointments and other medical needs. To give someone access to your medical record, grant access via a proxy invite through the Friends and Family Access page in MyChart.   

The account holder will also need to choose an access class for their proxy and then verify the change. Adventist Health offers four options to choose from: Parent Accessing Child, Parent Accessing Teen, Full Access, and Clinical Access. 

If you do not have a MyChart account of your own, you will need first to create your own account even if you are not a patient with Adventist Health. Then you can log in and set up a proxy account for your child or family member. Please speak with someone at your provider’s office via phone or during an appointment to get an activation code to begin this simple process. 

No, due to the sensitive nature of medical information, each person must have their own MyChart account.

• Children 12 and younger: Parents/guardians need a MyChart account of their own, then they can add the child to their account and connect to their records. Only parents or legal guardians may request access to their child’s account. You can get proxy access online, or by visiting, or calling their provider’s office.  In California, parents will receive information about the change in proxy settings on the within 30 days of the minor’s 12th birthday. 
• Children 13 and older: In Washington, Children 13 and older must have their own MyChart account.  Parents will receive information about the change in proxy settings on the within 30 days of the minor’s 13th birthday. 
• Under age 15: Only parents or legal guardians may request access to the accounts of children under the age of 15. You can get proxy access online or by visiting or calling their provider’s office.  Age 15 and older: For children 15 and older, the child must fill out and submit a release of information form to grant their parent/guardian access.  In Oregon and Hawaii, parents will receive information about the change in proxy settings within 30 days of the minor’s birthday. 
• Age 18: On your child’s 18th birthday, their MyChart automatically becomes an adult account. They will have to follow instructions for adult proxy access in order to restore your access to their MyChart, and a release of information will need to be filled out.  
• Adults: For you to gain parent or caregiver proxy access to another person’s medical information, the patient must fill out and submit a release of information form to grant your access.

Once you have proxy access, you can view those additional health records from your own MyChart account. Just click the tab on the top right of your account to switch between accounts.

If you're having trouble logging in, click the "Forgot login information?" link below the login fields for assistance. You will go through two-step verification to verify your identity so you can recover your username or password. You can also contact our MyChart patient support team at 833-AHCHART or 833-242-4278  to request assistance. 

Try checking the spam or junk folders in your email. If the email with your code is not there, try clicking Resend Code. If you still didn't receive the email, it could be that your account has a different email address on file. If you have multiple email accounts, check one of the others to see if the verification code was sent there instead. If none of your accounts received the email, it could be that we don't have an email address on file. If this is the case, call our MyChart patient support team at 833-AHCHART or 833-242-4278 for quick support. 

We aim to protect your privacy and information. If you remain idle for 10 minutes or more after you log in to MyChart, you will be automatically logged out. We recommend that you log out of MyChart if you need to leave your computer for even a short period of time. 

To have your account re-activated, call our MyChart patient support team at 833-AHCHART or 833-242-4278. 

If you've been seen at another healthcare organization, you might be able to view information from that medical record right in MyChart. You might have heard of this feature referred to as Happy Together. This includes information from other organizations, such as:  

• Allergies  
• Care team  
• Health issues  
• Medications  
• Messages  
• Test results  
• Visits 

To view this information, you must link your account. Check out a video tutorial on how to do this. 

You can reach out to our MyChart's patient support team at 833-AHCHART or 833-242-4278 for help deactivating your account.    

If you have connected your account with multiple organizations, you will no longer be able to see data from the deactivated account in your other organizations’ accounts.    

If any other MyChart users have access to your medical information, they will continue to have access to your medical information even after your account is deactivated.    

While you will no longer be able to access your account, your medical information and other associated data will not be deleted for legal requirements and to ensure that you continue to receive the best possible care from your healthcare providers.    

You will not be prevented from signing up for a MyChart account at this organization in the future. 

Call our MyChart patient support team at 833-AHCHART or 833-242-4278. 

On the Personal Information page in MyChart, you can update your address, phone number, email address, preferred name, and other personal details at any time so that your clinic always has the most up-to-date information in your record. 

To make a request to change your legal name, call our MyChart patient support team at 833-AHCHART or 833-242-4278. 

Your MyChart information comes directly from your electronic medical record at your provider's office. Ask your provider to correct any inaccurate information during your next clinic visit. Your health information is reviewed and updated in your electronic medical record after each visit.