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Help lines and resources to keep you informed
At Adventist Health Glendale, we’re committed to helping you get the answers, or information you need relating to your care, billing, or any other matter. That’s why we offer help lines and resources to keep you informed, resolve concerns, and make your healthcare experience as easy as possible.
Call us
If you are experiencing a medical emergency, call 911 or visit the nearest emergency room. Adventist Health Glendale’s emergency department is open 24 hours per day.
For all other matters, please find the relevant phone number below.
Main hospital
Contact a patient
Admitting, East Tower
Admitting, West Tower
Financial assistance
Find a doctor (referral line)
Foundation
Medical records
Outpatient surgery (Ambulatory Surgery Center)
Pharmacy (main)
Community Pharmacy (1560 Chevy Chase location)
Resolving concerns
Spiritual care (Chaplain)
Transfer Center
Volunteer services
Resources for patients
Information for individuals who have received care at our hospital or medical offices.
Billing and insurance
Please reach out to us for help paying your bill. If you have questions about your bill, call 800-593-1551.
Make a payment securely online with Adventist Health Bill Pay or by calling 877-248-6441.
Medical Records and patient portal
Request your medical records easily online.
Use the MyAdventistHealth patient portal for access to your personal health information.
Recognize an outstanding nurse
Do you know of any nurses who provide exceptional care at our hospital? If so, please consider nominating them for the Daisy Awards.
Resolving concerns
We are committed to providing excellent care. If you feel we aren’t delivering on this commitment, please speak to a unit or department supervisor.
If you still have concerns, please contact Adventist Health Glendale’s patient experience department concern line at 818-409-8267 or email or email MyExperience@ah.org.
If your concern cannot be resolved through our organization, you can contact the organizations below with your concern.
California State Department of Public Health
Phone: 800-554-0354
Online: Cal Health Find Database
The Joint Commission
Phone: 800-994-6610
Email: Complaint@jointcommission.org
Visiting hours and guidelines
Visiting Hours are 8 a.m. – 8 p.m.
Two visitors per patient at a time.
All visitors must be at least 14 years old, healthy, and self-screened for absence of fever and other signs and symptoms of infection prior to entering the building. A parent or legal guardian must closely supervise and control all minors.
Some exceptions and restrictions apply.
Other resources
Information for employees, providers, and community members.
Employees
For employment verification, please call 866-604-6572. For other resources, please log in to the Connect intranet using your Adventist Health credentials.
Job seekers and applicants
Learn more about our open positions and apply for jobs through our careers page. If you have questions about our careers, contact us at AHCareers@ah.org.
Media inquiries
Please direct media inquiries to our marketing & communications team:
Jennifer Fagen, Marketing & Communications Director
FagenJl@ah.org
Nick Samaniego, Marketing & Communications Manager
SamaniN01@ah.org
Transfer Center
Our Patient Transfer Center facilitates direct admit and patient transfer requests from physicians, medical offices, IPAs, clinics, and other hospitals.
Transfer Center services are available 24/7.
Phone: 818-409-8138
Fax: 818-630-8630