Patients And Visitors
Translation Services
Communicating with our patients
Understanding your healthcare team — and making sure you are understood — is essential to experiencing your best health. Title VI of the Civil Rights Act of 1964 prohibits exclusion from services and discrimination on grounds of race, color, and national origin among others. This extends to people with non- or limited-English proficiency and is why having expert medical interpretation services available at our medical center is essential to protect the patient, as well as the healthcare provider.
Speaking to patients in the languages they need
It’s important that our healthcare team use the services of a professional medical interpreter who has been specially trained and certified in interpreting medical terminology in a medical center setting. This ensures accurate communication across cultural differences and allows nurses and physicians to speak to the exact nature of a health issue without worrying that the patient is getting only partial information or incorrect information. It also protects confidentiality. Patients benefit in that the medical interpreter allows them to speak directly to the healthcare provider without difficulty.
Please let your healthcare team know if you require translation services.
For patients whose primary language is Spanish
For our Spanish-speaking patients we use staff interpreters in-person whenever possible. When not possible, we use telephonic services (over-the-phone interpreters).
We urge patients to use the medical center’s professional interpreters. This is even if a Spanish-speaking patient may have a family member with them who speaks English as well as Spanish. Using our interpreters provides the best quality care by ensuring our medical professionals’ messages are communicated exactly and in a culturally appropriate fashion.
For deaf and ASL-speaking patients
For our American Sign Language speaking patients, we use video remote interpreters. It’s a lot like using Zoom.
For all other languages
English interpretation of taglines: If you speak [insert language], language assistance services, free of charge, are available to you. Call: 1-800-525-0127, TTY: 711
Español (Spanish): ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-800-525-0127, TTY: 711
繁體中文(Chinese): 注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 1-800-525-0127, TTY: 711
Tiếng Việt Vietnamese: CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-800-525-0127, TTY: 711
한국어(Korean): 주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 1-800-525-0127, TTY: 711 번으로 전화해 주십시오.
Русский (Russian): ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 1-800-525-0127, TTY: 711
Tagalog (Tagalog – Filipino): PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 1-800-525-0127, TTY: 711
Українська (Ukrainian) УВАГА! Якщо ви розмовляєте українською мовою, ви можете звернутися до безкоштовної служби мовної підтримки. Телефонуйте за номером 1-800-525-0127 (телетайп: TTY: 711).
ខ្មែរ(Cambodian): ប្រយ័ត្ន៖ បើសិនជាអ្នកនិយាយ ភាសាខ្មែរ, សេវាជំនួយផ្នែកភាសា ដោយមិនគិតឈ្នួល គឺអាចមានសំរាប់បំរើអ្នក។ ចូរ ទូរស័ព្ទ 1-800-525-0127 (TTY: 711)។
日本語(Japanese): 注意事項：日本語を話される場合、無料の言語支援をご利用いただけます。1-800-525-0127（TTY:711）まで、お電話にてご連絡ください。
(Amharic) ማስታወሻ: የሚናገሩት ቋንቋ ኣማርኛ ከሆነ የትርጉም እርዳታ ድርጅቶች፣ በነጻ ሊያግዝዎት ተዘጋጀተዋል፡ ወደሚከተለው ቁጥር ይደውሉ 1-800-525-0127 (መስማት ለተሳናቸው: TYY: 711).
Cushite/Oroomiffa (Oromo) XIYYEEFFANNAA: Afaan dubbattu Oroomiffa, tajaajila gargaarsa afaanii, kanfaltiidhaan ala, ni argama. Bilbilaa 1-800-525-0127 (TTY: 711).
العربية(Arabic): رقم 1-899-525-0127 ملحوظة: إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغویة تتوافر لك بالمجان. اتصل برقم . (TTY: 711)- ھاتف الصم والبكم:
ਪੰਜਾਬੀ(Punjabi):ਧਿਆਨ ਦਿਓ: ਜੇ ਤੁਸੀਂ ਪੰਜਾਬੀ ਬੋਲਦੇ ਹੋ, ਤਾਂ ਭਾਸ਼ਾ ਵਿੱਚ ਸਹਾਇਤਾ ਸੇਵਾ ਤੁਹਾਡੇ ਲਈ ਮੁਫਤ ਉਪਲਬਧ ਹੈ।MCI 1-800-525-0127, (TYY: 711) ਕਾਲ ਕਰੋ।
Deutsch (German) ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 1-800-525-0127 (TTY: 711).
(Laotian) ໂປດຊາບ: ຖ້າວ່າ ທ່ານເວົ້າພາສາ ລາວ, ການບໍລິການຊ່ວຍເຫຼືອດ້ານພາສາ, ໂດຍບໍ່ເສັຽຄ່າ, ແມ່ນມີພ້ອມໃຫ້ທ່ານ. ໂທຣ 1-800-525-0127 (TTY: 711).