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Help lines and resources to keep you informed
At Adventist Health White Memorial, we know you’re not just a patient — you’re so much more. That’s why we offer help lines and resources to keep you informed, resolve concerns, and make your healthcare experience as easy as possible. Please reach out for support.
Call us
Call 911 or visit your nearest emergency room if you need immediate medical attention.
Main hospital and general information
Admitting
Financial services
Graduate medical education
Human resources
Medical records
Outpatient laboratory
Pharmacy - White Memorial Plaza
Physical Rehabilitation Center
Physician referrals
Resolving concerns (extension 4367)
Transportation
Resources for patients
Information for individuals who have received care at our medical offices.
Billing and insurance
You can make a payment securely online with Adventist Health Bill Pay or by calling 800-593-1551. You will be asked to provide the Access Code or Payor ID # on your statement.
Medical records and patient portal
Request your medical records easily online.
Use the MyAdventistHealth patient portal for access to your personal health information
Recognize a hero
Do you know a hero who works at Adventist Health White Memorial in Los Angeles or Montebello? The Heroes award recognizes Adventist Health White Memorial individuals or teams who go above and beyond in living our mission and exemplifying our values.
To nominate a hero, please complete this form.
Patient care and safety concerns
If you, or someone you know has concerns about patient care, or safety at Adventist Health White Memorial, you may file a complaint/grievance with this hospital by writing, calling or email:
Concerns Hotline: 323-307-8595
Adventist Health White Memorial
Safety and Accreditation Department
1720 Cesar E. Chavez Avenue, Los Angeles, CA 90033
Email: calderpj@ah.org
Resolving concerns
If you have a question or concern regarding the care you receive or the services rendered, please contact your nurse or physician. For non-medical issues, contact the appropriate department manager.
Patient Advocate
Phone: 323-268-5000 ext. 4367
Email: calderpj@ah.org
If the concern is not resolved to your satisfaction, you may file a formal complaint by calling the Adventist Health White Memorial Organizational Performance Department at 323-268-5000, extension 43577. If your complaint is not handled to your satisfaction, you have the right to send a written complaint to:
Adventist Health White Memorial
Grievance Committee
1720 Cesar Chavez Avenue
Los Angeles, CA 90033
If a patient or family member has concerns about patient care and safety at Adventist Health White Memorial that cannot be resolved through the organizational leaders, then the Adventist Health White Memorial leadership encourages the patient/family and/or others to contact the Joint Commission directly:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Phone: 800-994-6610
Email: patientsafetyreport@jointcommission.org
Resources for others
Information for employees, providers, and other community members.
Employees
For employment verification, please call 866-604-6572. For other resources, please log in to the Connect intranet using your Adventist Health credentials.
Job seekers and applicants
Learn more about our open positions and apply for jobs through our careers page. If you have questions about our careers, contact us at AHCareers@ah.org.
Media inquiries
Please contact marketing and communication at hernanbt@ah.org or hausergm@ah.org