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Help lines and resources to keep you informed
At Adventist Health Vallejo, engagement with patients and families and ensuring two-way communication are central to our approach. That’s why we offer help lines and resources to keep you informed, resolve concerns, and make your healthcare experience as easy as possible.
Call us
Call 911 or visit your nearest emergency room if you need emergency care.
Main hospital
Contact a patient
Financial assistance
Resolving concerns (extension 4965)
Admissions
Resources for patients
Information for individuals who have received care at our hospital.
Billing and insurance
Please reach out to us for help paying your bill. If you have questions about your bill, call 800-593-1551.
Make a payment securely online with Adventist Health Bill Pay or by calling 877-248-6441.
Medical records and patient portal
Request your medical records easily online.
Resolving concerns
We are committed to providing excellent care. If you feel we aren’t delivering on this commitment, please speak to any staff member. A unit or department supervisor can also assist you.
If you still have concerns, please contact the Adventist Health Vallejo care representative:
Phone: 707-648-2200 ext. 4965
Email: MyExperience@ah.org
If your concern cannot be resolved through our organization, you can contact the organizations below with your concern.
California State Department of Public Health
Phone: 800-554-0354
Online: Cal Health Find Database
The Joint Commission
Phone: 800-994-6610
Email: Complaint@jointcommission.org
Report a patient safety event
File a concern via the pathways below.
Online: Submit a new patient safety event or concern
E-mail: patientsafetyreport@jointcommission.org
Fax: 630-792-5636
Mail: Office of Quality and Patient Safety
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, Illinois 60181
Adventist Health Vallejo Letter of Safety Officer Appointment and Authority 2020
Resources for others
Information for employees, providers, and other community members.
Employees
For employment verification, please call 866-604-6572. For other resources, please log in to the Connect intranet using your Adventist Health credentials.
Job seekers and applicants
Learn more about our open positions and apply for jobs through our careers page. If you have questions about our careers, contact us at AHCareers@ah.org.