Adventist Health Website Privacy Policy

Adventist Health is a faith-based not-for-profit system of healthcare providers. At Adventist Health, we are committed to maintaining your privacy and delivering a website that provides you with quality and timely information about our organization. Please read our website privacy policy (the “Privacy Policy”) below to understand how information collected through our website is used and disclosed.

This Privacy Policy discloses Adventist Health’s information collection and dissemination practices in connection with the Site and applies solely to the information that we collect through this website, AdventistHealth.org (the “Site”). This Privacy Policy does not address personal information that you provide to us in other contexts (e.g., through a business or investment relationship not handled through the Site).

To understand how your protected health information may be used or disclosed by us as a part of your relationship with Adventist Health as a patient, we invite you to read the applicable Notice of Privacy Practices (the “Notice”). The Notice also describes your rights with regard to such information.

What This Privacy Policy Covers

This Privacy Policy covers how Adventist Health treats information which can be related to an identifiable person (“Personal Information”) that it collects and receives through this Site.

Children

The Site is not intended for or directed to children under eighteen (18) years of age, and Adventist Health does not knowingly collect Personal Information from such individuals. If you are younger than eighteen, you may not use the Site.

Categories of Personal Information Collected

As part of your use of the Site, Adventist Health generally collects internet protocol address, internet or network activity information (such as browsing history and interactions with our online systems) and any personal information that you provide while accessing the website. We may also collect email address or related contact information if you sign up for newsletters or related informational services.

Methods of Collection

Adventist Health collects Personal Information about the users of our Site in several ways:

Individual Collection. We collect Personal Information from you directly when you fill out any forms on the Site or email us requesting information. Also, depending on the Site or the services available to you on a Site, we may request for specific Personal Information necessary to perform the services.

You are under no obligation to provide any such information. However, if you should choose to withhold requested information, we may not be able to provide you with the services.

Automatic Collection. As with all websites, there are certain elements of Personal Information which we automatically collect simply as a part of your interaction with the Site. Along with the normal information necessary for us to present the Site to you, we also use various technologies to collect Personal Information in connection with your use of the Site.

Our web pages may incorporate “pixel tags”, “web beacons”, or other similar tracking technologies (collectively, “pixel tags”) that allow us, or our agents, to track the actions of users of our Site (known as “click-stream data”). Click-stream data can include Personal Information, such as the IP address of the computer you are using, the type of operating system and browser software that you use, the date and time of your access to our Site, the website address, if any, from which you linked directly to our Site, the website address, if any, to which you then travel from our Site, and any similar traffic-related information.

We may also aggregate your click-stream data with similar data collected from other users in order to help us improve our Site and the services we provide through our Site. If we combine information which is not personal with Personal Information, we will consider the combined information as Personal Information.

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognizes that cookie. Cookies are useful because they allow a website to recognize a user’s device.

Cookies perform different functions such as letting you navigate between pages efficiently, remembering your preferences, and generally improving the user experience. The kinds of the cookies that may be used on the Site are set out below:

Strictly necessary cookies are essential to enable you to move around the Site and use its features, such as accessing secure areas of the Site. Without these cookies, certain services you have asked for cannot be provided.
Performance cookies collect information about how you use the Site, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information that these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
Functionality cookies allow the website to remember choices you make (such as your username, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customize. They may also be used to provide services you have asked for. The information these cookies collect may be anonymized and they cannot track your browsing activity on other websites.
Marketing cookies and pixel tags are technologies which we use to better understand your interests related to our, and our marketing partners’, products and services. We use these technologies to track the actions of our Site users and email recipients, measure the success of marketing campaigns, and compile statistics about usage and response rates.

Browser Preferences. Most internet browsers allow you to remove or manage cookie functions and adjust your privacy and security preferences. Outside of the use of the cookie settings in your browser, there are also browser-specific settings like “Do Not Track” (“DNT”) or “Global Privacy Control” (“GPC”). Because the DNT signal is not widely adopted and is not a finalized standard, we don’t respond to DNT signals. However, as the Site provides a site-specific preference indicator (via our “cookie banner”), the Site does not act on GPC signals.

Adventist Health does not collect sensitive Personal Information through our Site, as defined by applicable law.

How Personal Information May Be Used

In our normal course of business, we use Personal Information to respond to your inquiries. We may also use Personal Information to notify you of events, products, or services that we think may be of interest to you. If you decide at any time that you no longer wish to receive notifications from us, please refer to the paragraph below captioned “Changing or Deleting Personal Information.”

Additionally, Adventist Health uses Personal Information about you for the following purposes:

to operate our Site;
to contact you and respond to your requests and inquiries;
to provide you with products or services you have requested;
to provide you with information related to our, and our marketing partners, products and services you may be interested in;
to keep you informed of products and services we think may be of interest to you, including those of our affiliated brands;
to personalize your experience with us and to assist you while you use the Site;
for business administration, including statistical analysis;
to improve the Site by helping us understand who uses the Site;
to protect the interests of visitors to our Site, our employees, and other third parties;
to investigate violations of our policies and applicable law;
for fraud prevention and detection, and to comply with applicable laws, regulations or codes of practice; or
as part of any contemplated or actual sale of all or some of the assets of Adventist Health.

Adventist Health will only process Personal Information as described in this Policy, as permitted by applicable law, or as otherwise consented to by you. Adventist Health will not sell, rent, license, or trade your Personal Information to third parties for their own direct marketing use unless we receive your express consent to do so.

Disclosures to Third Parties Assisting In Our Operations

Adventist Health may share your Personal Information under confidentiality agreements with other companies that work with, or on behalf of, Adventist Health to provide products and services. These companies may use your Personal Information to assist Adventist Health in its operations. These companies do not, however, have any independent right to share this information.

Third Party Marketing

Adventist Health may contract with third parties in order to provide you with content which you may be interested in. As a result, these third parties will observe your interests and navigation history across the web via the use of cookies and other tracking technologies. By making these observations of your browsing history, these third parties can offer you more relevant content which you may be interested in. This content includes content from the Adventist Health website, or other similarly related websites.

Should you wish to opt-out of this kind of retargeting, you may visit the Network Advertising Initiative’s “opt-out” page available at https://optout.networkadvertising.org. In the alternative, you may set your browser to refuse third-party cookies.

However, if you do not accept cookies on your browser, some of the features of the website may not work. Nor will cookie-based opt-outs (like the NAI opt-out just discussed) work.

Disclosures Under Special Circumstances

We may disclose your Personal Information to respond to subpoenas, court orders, legal process or governmental regulations, or to establish or exercise our legal rights or defend against legal claims. We may also disclose your Personal Information if we believe it is necessary to share information in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or as otherwise required by law.

Business Transfers

We may share your Personal Information with other business entities in connection with the sale, assignment, merger or other transfer of all or a portion of Adventist Health’s business to such business entity. We will require any such successor business entity to honor the terms of this Privacy Policy.

Referrals/Links

The Site may contain links to third-party websites that may offer information of interest. This Privacy Policy does not apply to those websites, and Adventist Health recommends reviewing those websites’ privacy policies individually. Adventist Health assumes no responsibility for any material outside of the Site, including any website that may be accessed through a link from the Site.

Security

Adventist Health takes measures it believes are reasonably designed to protect the Personal Information it receives from you from unauthorized access, use and alteration. We believe, however, that a persistent attacker with sufficient resources would be able to defeat our security measures. Therefore, we provide no guarantee that your Personal Information will remain secure.

Your Privacy Rights

You have some choices regarding how we use your Personal Information, including the following:

Accessing your Personal Information. You may request that we provide you: (i) the specific pieces of Personal Information that Adventist Health has about you; (ii) categories of Personal Information we have collected about you; (iii) categories of sources from which the Personal Information is collected; (iv) categories of Personal Information about you that we have sold or disclosed for a business purpose; (v) categories of third parties to whom the Personal Information was sold or disclosed for a business purpose; and (vi) the business or commercial purpose for collecting or selling Personal Information. Please note that much of the information you can make a request for is already contained in this Policy.

If you would like to request deletion or correction of your Personal Information, please see the section below entitled “Changes”. As part of this process, we may ask for some Personal Information in order to verify your identity and your rights to the data which is subject to your request.

Modifying or Deleting Your Information. While Adventist Health strives to enable you to correct or delete your Personal Information, there are limitations. As such, we may not be able to change or delete your information in all circumstances. For example, we retain Personal Information as necessary to: complete the transaction for which the Personal Information was collected, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between us and you; detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for that activity; debug to identify and repair errors that impair existing intended functionality of our online properties; enable solely internal uses that are reasonably aligned with your expectations based on your relationship with Adventist Health; comply with a legal obligation; or otherwise use your Personal Information, internally, in a lawful manner that is compatible with the context in which you provided the information. If you would like to request deletion or correction of your Personal Information, please see the section below entitled “Changes”.

How to Control Your Email Communications Preferences. You can stop receiving promotional email communications from us by clicking on the “unsubscribe link” provided in the email. You may not opt-out of Service-related communications (e.g., account verification, transactional communications, changes/updates to features of the Site, technical and security notices).

Selling or Sharing of Personal Information. While we do not sell your Personal Information in the normal sense of the word, we do share your Personal Information with our affiliate advertising network to enable you to see relevant and timely advertising as a result of your interactions with our Site. Since this method of sharing is technologically based (i.e. cookies and pixel tags — we don’t build a profile on you and send that to third party marketers) the most effective method to opt-out of this type of sharing is to use Network Advertising Initiative’s “opt-out” page as noted in the Third-Party Marketing section above.

Non-discrimination. Adventist Health does not discriminate against you because you exercised any your rights under this title, including, but not limited to, by: denying you access to goods or services; charging different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties; providing a different level or quality of goods or services; suggesting that you will receive a different price or rate for goods or services or a different level or quality of goods or services.

Changes

You may review and request changes to your Personal Information that Adventist Health has collected, including the removal of your Personal Information from Adventist Health’s databases in order to prevent receipt of future communications, using any of the following options:

You can send your request via e-mail to: dsar@ah.org

You can mail your request to the following postal address:

Adventist Health
ATTN: Compliance Department
ONE Adventist Health Way
Roseville, CA 95661

Questions?

If you have any questions about this Privacy Policy or about Adventist Health’s handling of your information, please contact us and we will respond promptly. If you have further questions about the Privacy Policy please contact our Corporate Privacy Officer at 916-406-0000.

This Privacy Policy may be revised from time to time as we add new features and services, as laws change, and as industry privacy and security best practices evolve. We display a version number and a date on the policy in the upper right corner of this Privacy Policy so that it will be easier for you to know when there has been a change. If we make any change to this Privacy Policy regarding use or disclosure of Personal Information, we will provide advance notice on this Site. Small changes or changes that do not significantly affect individual privacy interests may be made at any time and without prior notice.