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Help lines and resources to keep you informed
At Adventist Health Mendocino Coast, we know you’re not just a patient — you’re so much more. That’s why we offer help lines and resources to keep you informed, address your concerns, and make your healthcare journey as seamless as possible. Don’t hesitate to reach out for support.
Call us
Call 911 or visit your nearest emergency room if you need emergency care.
Main hospital
Contact a patient
Medical records
Financial assistance
Resolving concerns
Resources for patients
Information for individuals who have received care at our hospital or medical offices.
Resolving concerns
We are committed to providing excellent care. If you feel we aren’t delivering on this commitment, please speak to any staff member. A unit or department supervisor can also assist you.
If you still have concerns, please contact the Adventist Health Mendocino Coast care concern line at 707-463-7362 or email MyExperience@ah.org.
If your concern cannot be resolved through our organization, you can contact the organizations below with your concern.
California State Department of Public Health
Phone: 800-554-0354
Online: Cal Health Find Database
The Joint Commission
Phone: 800-994-6610
Email: Complaint@jointcommission.org
Billing and insurance
If you have questions about your bill, call us at 877-248-6441.
For questions about bills related to ambulance services please call 707-961-4903, and we'll return your call by the next business day.
Make a payment securely online with our online portal. Check your statement for your access ID and make payments with just a few clicks!
You can also mail-in your payments: Simply detach the payment slip from your statement, attach your check, and send it our way.
At Adventist Health Mendocino Coast we also take in-person payments. Feel free to visit us at the hospital and drop off your payment at the patient registration desk.
Medical records and patient portal
Request your medical records easily online.
Use the MyAdventistHealth patient portal for access to your personal health information.
Share your patient experience
Adventist Health Mendocino Coast is committed to providing patients with a consistent and exceptional experience, every time. With our patients and their families at the heart of what we do, our patient experience is designed to encompass what our patients want the most from us when they are in our care. We invite you to share your story with us.
Resources for others
Information for employees, providers, and other community members.
Employees
For employment verification, please call 866-604-6572. For other resources, please log in to the Connect intranet using your Adventist Health credentials.
Job seekers and applicants
Learn more about our open positions and apply for jobs through our careers page. If you have questions about our careers, contact us at AHCareers@ah.org.
Media inquiries
Please contact our marketing and communications director at mcmurrel@ah.org.
Referring physicians
We welcome your referrals. Please reach out to our referral center for support.
Phone: 877-906-3388
Fax: 800-305-0456