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Help lines and resources to keep you informed
At Adventist Health, we know you’re not just a patient — you’re so much more. That’s why we offer help lines and resources to keep you informed, resolve concerns and make your healthcare experience as easy as possible. Please reach out for support.
Adventist Health Sierra Vista
Medical center located in San Luis Obispo, California.
Main number
Contact a patient
Medical records
Financial assistance
Resolving concerns
Adventist Health Twin Cities
Medical center located in Templeton, California.
Main number
Contact a patient
Medical records
Financial assistance
Resolving concerns
Patient resources
Information for individuals who have received care at our hospitals or medical offices.
Billing and insurance
Please reach out to us for help paying your bill. If you have questions about your bill, call 833-784-5414.
To make a payment securely online, visit our Bill Pay page for options.
Medical records and patient portal
Request your medical records easily online, in-person, or by mail.
Use the patient portal for access to your personal health information including lab results, health records, and more.
Translation services
To ensure effective communication with patients and their companions who are non-English speaking or speak Limited English, are deaf or hard-of-hearing, and/or are blind or vision impaired, each hospital provides interpreter services, sign language interpreting services, text telephones (TTY), and other aids and services.
These services are provided by the hospital free of charge. For assistance, please speak to your nurse or other hospital personnel. We welcome all patients with disabilities. In compliance with the American Disabilities Act, we will provide auxiliary aids and services to patients with disabilities, including American Sign Language (ASL) interpreter services for patients with hearing disabilities to ensure effective communication. When a patient requires an ASL interpreter, the hospital will provide a qualified ASL interpreter who can interpret medical terms free of charge to the patient. If you need these services, use the contact information below.
Adventist Health Sierra Vista
ADA Coordinator
805-546-7722
Adventist Health Twin Cities
ADA Coordinator
805-434-4522
Recognize an outstanding nurse
Do you know of any nurses who provide exceptional care at our hospital? If so, please consider nominating them for the Daisy Awards.
To nominate a nurse from Adventist Health Sierra Vista, please fill out this form. To nominate a nurse from Adventist Health Twin Cities, please use this form.
Resolving concerns
We are committed to providing excellent care. If you feel we aren’t delivering on this commitment, please speak to any staff member. A unit or department supervisor can also assist you.
If you still have concerns, please call 916-406-1177 or email MyExperience@ah.org.
If your concern cannot be resolved through our organization, you can contact the organizations below with your concern.
California State Department of Public Health
- Phone: 800-554-0354
- Online: Cal Health Find Database
The Joint Commission
- Phone: 800-994-6610
- Email: Complaint@jointcommission.org
Resources for others
Information for employees and community members.
Employees
For employment verification, please call 866-604-6572. For other resources, please log in to the Connect intranet using your Adventist Health credentials.
Job seekers and applicants
Learn more about our open positions and apply for jobs through our careers page. If you have questions about our careers, contact us at AHCareers@ah.org.
Media inquiries
For media inquiries, please call 805-546-7600, and a hospital representative will connect you with the marketing and communications department.