Patients And Visitors
Visitor Information
Ensuring a safe, healthy environment for all
Adventist Health Castle takes pride in offering a welcoming, safe and healing environment. For the safety, security and wellness of our patients, staff and visitors, we kindly ask that you adhere to our policies and procedures.
Useful information
Here, you'll find essential information on campus directions and parking, travel, visiting hours and policies, and health and safety guidelines. Should you have any questions, please don’t hesitate to ask one of our staff members or call 808-263-5500.
Campus directions and parking
Free parking for all patients, visitors and employees, plus complimentary valet service.
Traveling by bus
City bus routes 56 and 57 stop in front of the hospital, with service from both Honolulu and Kailua from early morning until after 9:45 p.m., seven days a week. In Honolulu, you can board these buses downtown on Alakea Street or at Ala Moana Center. Bus route 77, running between Waimānalo and Kāne‘ohe, and bus route 70, connecting Lanikai, Kāne‘ohe Bay Marine Corps Base and Maunawili, also stop in front of the hospital in both directions.
Visiting hours and policies
Visitors are welcome daily from 11 a.m. – 8 p.m. Children (13 and under) must be accompanied by an adult at all times.
Visiting hours for special areas:
- Intensive care unit: Visiting hours are 8 a.m. – 7 p.m.
- Behavioral health services: Visiting hours are 6 p.m. – 8 p.m.
- Birth center: Visiting hours are 11 a.m. – 8 p.m.
- Surgery patients: Visiting times are arranged with nursing staff during regular operating hours
- Emergency department: Visits are coordinated with nursing staff during normal operating hours
For the birth center:
- One support person may stay overnight with the patient (no children)
- Visitors may be limited during labor for safety reasons
- After delivery, up to four visitors are allowed at a time
Health and safety guidelines
Masking is optional for patients and visitors but is strongly recommended in all patient care areas. Masks are available at our main entrances. Individuals who are considered high risk (or live with someone who is) should continue to mask in our facilities.
If a patient is in isolation, visitors are required to comply with our isolation procedures or will have their visiting privileges revoked.