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Help lines and resources to keep you informed
At Adventist Health Castle, we know you’re not just a patient — you’re so much more. That’s why we offer help lines and resources to keep you informed, resolve concerns and make your healthcare experience as easy as possible. Please reach out for support.
Call us
Call 911 or visit your nearest emergency room if you need emergency care.
Main hospital
Contact a patient
Medical records
Financial assistance
Resolving concerns
Ko’olau pharmacy
Kāneʹohe pharmacy
Imaging appointments
Vendor contact
Resources for patients
Information for individuals who have received care at our hospital or medical offices.
Billing and insurance
Please reach out to us for help paying your bill. If you have questions about your bill, call 800-593-1551.
Make a payment securely online with Adventist Health Bill Pay or by calling 977-248-6441.
Medical records and patient portal
Request your medical records easily online.
Use the MyAdventistHealth patient portal for access to your personal health information.
Recognize an outstanding nurse
Do you know of any nurses who provide exceptional care at our hospital? If so, please consider nominating them for the Daisy Awards.
To nominate a nurse, please fill out this form.
Resolving concerns
We are committed to providing excellent care. If you feel we aren’t delivering on this commitment, we encourage you to reach out to us directly.
For any concerns about patient care quality or safety, please contact our patient advocate at 808-263-5165 or email ahcspatientadvocate@ah.org. Our teams are available to address and resolve any issue promptly and professionally.
If your concerns are not fully addressed, you may also reach out to the following agencies:
- Hawai‘i State Department of Health, Office of Health Care Assurance: 808-586-4080
- The Joint Commission: 800-994-6610
- Mountain-Pacific Quality Health: 808-497-8232
Alternatively, you may email us directly at ahcspatientadvocate@ah.org. Once our patient advocate reviews your message, it will be forwarded to the appropriate department.
We value your input and are here to listen, support and ensure a positive experience at all of our medical facilities.
Resources for others
Information for employees, providers and other community members.
Employees
For employment verification, please call 866-604-6572. For other resources, please log in to the Connect intranet using your Adventist Health credentials.
Job seekers and applicants
Learn more about our open positions and apply for jobs through our careers page. If you have questions about our careers, contact us at AHCareers@ah.org.
Media inquiries
Please contact our Marketing and Communications team at AHCSCommunications@ah.org.
Referring physicians
We welcome your referrals. Please reach out to our referral center for support at 808-263-5090.