Patients And Visitors
Patient Information
Everything you need to know for a comfortable stay
Thank you for choosing Adventist Health Castle. Whether you’re here for a day visit or an extended stay, our goal is to help you feel informed and prepared. We’re here to support you every step of the way.
Patient feedback
We strive to provide the highest standards of care through our skilled teams, policies, and continuous improvement practices. If you have any concerns about the quality or safety of our care, we encourage you to reach out to us directly.
How to reach us
For any concerns about patient care quality or safety, please contact our patient advocate at 808-263-5165 or email ahcspatientadvocate@ah.org. Our teams are available to address and resolve any issue promptly and professionally.
If your concerns are not fully addressed, you may also reach out to the following agencies:
- Hawai‘i State Department of Health, Office of Health Care Assurance: 808-586-4080
- The Joint Commission: 800-994-6610
- Mountain-Pacific Quality Health: 808-497-8232
Alternatively, you may email us directly at ahcspatientadvocate@ah.org. Once our patient advocate reviews your message, it will be forwarded to the appropriate department.
We value your input and are here to listen, support and ensure a positive experience at all of our medical facilities.
Patient orientation video
In this orientation video, we’ll guide you through everything you need to know for a comfortable and seamless experience at our hospital.