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Help lines and resources to keep you informed
At Adventist Health St. Helena, we know you’re not just a patient — you’re so much more. That’s why we offer help lines and resources to keep you informed, resolve concerns, and make your healthcare experience as easy as possible. Please reach out for support.
Call us
Call 911 or visit your nearest emergency room if you need emergency care.
Main hospital
Contact a patient
Medical records
Financial assistance
Resolving concerns
Deer Park Pharmacy
Resources for patients
Information for individuals who have received care at our hospital or medical offices.
Billing and insurance
If you have any questions about your bill, call 877-248-6441.
Medical records and patient portal
Use the MyAdventistHealth patient portal for access to your personal health information.
Resolving concerns
We are committed to providing excellent care. If you feel we aren’t delivering on this commitment, please speak to any staff member. A unit or department supervisor can also assist you.
If you still have concerns, please contact the Adventist Health St. Helena patient advocate:
Phone: 916-406-1177
Email: MyExperience@ah.org
If your concern cannot be resolved through our organization, you can contact the organizations below with your concern.
California State Department of Public Health
Phone: 800-554-0354
Online: Cal Health Find Database
The Joint Commission
Phone: 800-994-6610
Email: Complaint@jointcommission.org
Resources for others
Information for employees, providers, and other community members.
Employees
For employment verification, please call 866-604-6572. For other resources, please log in to the Connect intranet using your Adventist Health credentials.
Job seekers and applicants
Learn more about our open positions and apply for jobs through our careers page. If you have questions about our careers, contact us at AHCareers@ah.org.
Media inquiries
Please contact our marketing and communications manager at Albrigas@ah.org.