Services
Emergency Care
Life-saving care when every second counts
The Adventist Health and Rideout emergency department offers emergency and trauma care twenty-four hours a day, 365 days a year. When you come to us for emergency care, you will be tended to immediately by a team specifically trained and skilled in handling emergency situations and treating life-threatening conditions. In our 44-bed emergency department, we see more than 70,000 patients annually. Count on our experience and expertise to make a difference when it matters most.
Comprehensive services
Our emergency department is staffed and equipped to treat every imaginable emergency and situation. Our physicians are board certified in emergency medicine, while our nurses and technicians are specially trained in all aspects of child and adult advanced life support, trauma, and disaster response. Collectively, they are dedicated to delivering the kind of care that saves lives. Our services include:
Our process and what to expect
Although our emergency care happens rapidly, our process is methodical and involves policies to ensure everyone gets cared for and everything runs smoothly and in compliance with federal and state laws.
Priority of care
Here in the emergency department (ED), we focus on customer service and starting your treatment as soon as possible. When you enter the department, you will be greeted and triaged by the clinical intake team, a registered emergency nurse, and registration staff. You will then be taken to a triage area, where a medical provider specialized in emergency care will initiate your treatment. You will have your vital signs taken and a brief examination given to better evaluate your condition.
Patients who are very seriously ill and injured will be seen first, even if they arrive at a later time than you. We will make every effort to keep you notified of potential delays. Our ED staff will monitor the waiting room to check on you and others. If your condition is not imminently life-threatening, you may have to wait while we care for patients with more serious conditions.
Care and treatment
After being examined and evaluated by our medical staff, they will determine what level of care or additional diagnostic tests or procedures you may require. For example, you may need admission to the hospital for further care or you may need more tests, or treatment in the ER department. Testing such as lab work and x-rays will be initiated quickly, and we will get results as soon as possible.
You will be assigned a bed based on your evaluation and care needs. At times, this creates a wait for an available type of room, but we will do the best we can to get you to your assigned room as quickly as possible.
In some cases, you may require only limited treatment and will be referred to a local physician or clinic for follow-up care prior to being discharged.
Discharge
When it is time for you to be discharged from the emergency department, the staff will provide you with specific, detailed instructions in regard to your diagnosis and treatment.
If you have any questions, please ask so we can help you understand everything clearly.
Phone and camera use
Adventist Health and Rideout is a cell phone-friendly environment, but please be considerate of others. Use of cameras and other recording devices is prohibited within the hospital.
Confidentiality
Out of respect for our patients’ privacy and the privacy laws, we do not give patient information out to anyone without that patient’s specific approval.
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