Patients And Visitors
Visitor Information
Ensuring a positive experience for all
At Adventist Health and Rideout, we are committed to providing excellent service and safety, not only to our patients but also to our visitors.
Useful information
Here you will find the information you need regarding our hours, campus, amenities, and policies for when you are visiting patients. Should you have any questions, please don’t hesitate to ask one of our staff members or call 530-479-4300.
Visiting hours
Patient care is our primary concern. To ensure the best care and patient safety, specific visiting hours, and regulations have been established for each unit.
In all medical and surgical units, preferred visiting hours are from 8 a.m. - 8 p.m. Each patient is limited to two (2) visitors at one time. However, adult accompanied siblings may visit on postpartum and pediatric units. Visitors in semi-private rooms should be considerate of both patients.
In the intensive care units (ICU), visiting hours are limited to 5-10 minutes per hour. Children under 12 are generally not permitted, per hospital policy, in the ICU. Children under 13 are generally not permitted in the cardiovascular intensive care unit (CVICU).
Our nursing staff may use discretion to alter these restrictions as warranted by patient condition. Visitors may be asked to leave the room during tests or treatments or when the doctor or nurse needs to see the patient.
Campus directions and parking
Free parking is available at our hospital, offices, and clinics, 24 hours a day, 7 days a week. Please be sure to lock your car. If you need an escort to your car, you may call a public safety officer at Adventist Health and Rideout by dialing 530-749-4640.
Please view our map to find your way around our campus.
Cafeteria
Miss Fanny Southern's Memorial Café at Adventist Health and Rideout is open during the following times:
Hours
Monday – Friday: 6:30 a.m. – 2 p.m. and 2:30 p.m. – 9 p.m.
Saturday – Sunday: 6:30 a.m. – 2:30 p.m.
Gift shop
Our hospital’s gift shop is located on the first floor, near the main lobby and is staffed by volunteers. We offer an assortment of gifts, magazines, jewelry, cards, flowers, toiletries, and more. The gift shop is open during the following times:
Hours
Monday, Wednesday, Thursday: 10 a.m. – 2 p.m.
Tuesday, Friday: 10 a.m. – 5 p.m.
Saturday: 11 a.m. – 2 p.m.
Flowers, balloons and newspapers
Flowers are welcome in all areas of the hospital except the ICU and cardiovascular ICU. Latex balloons are not permitted within the hospital due to potential severe allergies among patients and staff. Mylar balloons are allowed. Newspapers are available for free.
Please make your request with your nurse or an available volunteer.
Smoking policy
Adventist Health and Rideout hospitals, clinics, and other facilities are completely smoke free.