Visitor Information

• Laboratory patients: Check in at central registration, which is available inside the main medical center entrance and the Pavilion entrance. 
• Imaging patients: Check in at central registration, which is available inside the main medical center entrance and the Pavilion entrance. 
• Surgery and Family Birth Place patients: Check in at central registration, which is available inside the main medical center entrance and the Pavilion entrance. 
• Office visits: Head directly to your provider’s office to check in. 

For improved security and patient flow, our entrances are limited. That may change where you want to park. Our color-coded our parking areas make it easier to find the best place to park.

The blue lot is located immediately in front of the Adventist Medical Center front entrance and medical tower. 

Access from: 10123 SE Market Street
Nearest open entrance: Main hospital entrance 

Park here for: 

• Hospital 
• Family Birth Place 
• Central registration/admitting 
• Main laboratory 
• Imaging

The orange lot is southwest of the Pavilion. 

Access from: 10123 SE Market Street or 10000 SE Main Street
Nearest open entrance: Main Pavilion entrance 

Park here for: 

• Radiation oncology 
• Cardiac rehab 
• Medical office visits in the Pavilion 
• Northwest Regional Heart & Vascular 
• Pharmacy 
• Pavilion laboratory 
• Pavilion registration 
• Pavilion imaging 
• Ozzie’s Deli and Gyros

The green lot is the parking structure east of the Pavilion.

Access from: 10000 SE Main Street or 10300 SE Main Street
Nearest open entrances: Main Pavilion entrance and emergency room (for ER and after-hours only).

Park here for the emergency room.

Note: There is no patient or visitor access from the parking garage directly to the Pavilion. This is currently the closest point of entry for services like radiation oncology, cardiology, and cardiac rehab.

Having visitors can be a huge benefit to your healing. So are your rest, tests, and treatments, so we encourage visitors to communicate with you as well as your nursing staff about what times work best for visits. Visitors may be asked to leave the room during tests, treatments, or visits by doctors and nurses. We suggest keeping visits short so that you can get plenty of rest too. 

Our hospital entrance is locked from 7 p.m. to 5 a.m. daily. If visitors come after-hours, they’ll have to enter through the emergency room located on SE Main Street. 

Once inside, go to the end of the hall and pick up the phone to talk with the switchboard. They will contact your nursing department to verify you’ve authorized the visit and the nursing staff confirm it's an appropriate time for visitors. 

Visiting hours in various departments may differ from the general hospital visitation hours. Please have your visitors check with the nurses' station to verify if visitors are allowed. Visitors are encouraged to dress appropriately and wear shirts and shoes.

The number and ages of visitors allowed per patient vary by department and medical unit. Sometimes additional restrictions are put in place due to changing public health regulations as well. To avoid disappointment, please talk with your care team so you and your visitors understand your unit's visitor policy. 

While masking is not required for patients and visitors in healthcare settings, masking is still strongly recommended in all patient care areas. We continue to have masks available for you in our hospital and clinics. 

Visitors should maintain a quiet environment and avoid unnecessary noise, including speakerphone calls and playing music/videos aloud. 

Help us make this space safe for everyone. We work hard to keep disruptive behavior out of our healing environment. That means no tolerance for: 

• Physical threats or assault 
• Harassment or bullying 
• Aggressive threats or gestures 
• Abusive or offensive language

If you want a loved one to stay with you all night, talk with your nursing staff. If your condition allows, we will do all we can to make your caretaker comfortable for the night. 

Please note that some units, such as the ICU, do not allow overnight visitors.

Patients with disabilities can have a trusted support person present with them at our hospital. This may include family members, friends, or personal care assistants (paid or unpaid) who can assist with communication, healthcare decisions, or daily tasks. A disability may include physical, intellectual, behavioral or cognitive impairment, deafness, hard of hearing or other communication barriers, blindness, autism, or dementia.

Please choose a family spokesperson to check in. By minimizing how many people call, our team has more time to focus on you. You’ll get a personal identification number (PIN) when you get admitted. Your family may need your PIN to get information, so make sure you give it to your chosen family representative. 

Immediate family may speak directly with your nurse by calling 503-257-2500 and requesting your unit. Callers will be asked to provide your PIN number. They can also reach you by asking for your room or calling you directly on your cell phone.

Visitors should check with the nurse before bringing gifts of food or drink to you. Some conditions require you to be on specific eating/drinking plans. 

Please ask your guests to check with your care team to make sure their gift is appropriate for your unique situation. The intensive care unit (ICU) has additional restrictions, including no flowers, so visitors must check with the unit regarding any gifts for patients.

People with fevers, cold symptoms, sore throats, or any contagious diseases should not visit patients. Please also ask your visitors and staff to wash or sanitize their hands every time they enter your room.

Adventist Health Portland and its clinics are smoke-free facilities. We also strive to keep allergens away for sensitive individuals. Please ask visitors to not wear fragrances or bring latex balloons. Mylar balloons are allowed. 

Our campus is a fragrance-free environment. Please refrain from wearing scented products such as perfume, cologne, and fragrant personal care products while visiting our hospital and clinics, as they can trigger serious health issues for those with fragrance allergies. We appreciate your cooperation in making these areas accessible! 

The Adventist Health systemwide policy regarding service animals promotes a safe, healing environment and supports patients who require a service dog. In alignment with the Americans with Disabilities Act (ADA), service dogs must be trained to support patients with a disability by performing a specific task. No other animals are allowed within our facilities.

There are specially designated lounge areas for visitors on each patient floor and on the main floor in the lobby. Specific waiting areas have been designated for families of patients in the critical care units, the ER, and surgery. During certain hours, a volunteer is on duty in the surgery waiting room to keep family members informed about the progress of surgery.