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Help lines and resources to keep you informed

At Adventist Health Portland, we know you’re not just a patient — you’re so much more. That’s why we offer help lines and resources to keep you informed, resolve concerns, and make your healthcare experience as easy as possible. Please reach out for support. 

Call us 

Call 911 or visit your nearest emergency room if you need emergency care.

Main hospital

503-257-2500

Contact a patient

503-257-2500

Medical records

503-251-6128

Financial assistance

503-782-9325

Resolving concerns

888-366-3833

Find a physician

503-261-6929

Adventist Health Medical Group

503-251-6354

Clinic billing questions

503-261-6095

Resources for patients 

Information for individuals who have received care at our hospital or medical offices.

Deaf patient services

Adventist Health provides sign language interpreters. Call us when you need an interpreter. Please note: TTY numbers are for deaf clients only. 

Resolving Concerns

Your experience matters to us, and we welcome your feedback. If you want us to know something about your experience, we recommend the following steps so we can address and resolve your concerns.

  1. Speak up right away. The best time to make sure we meet your expectations is in the moment. Please feel free to tell us what we can do better. If you're having an issue with a particular staff member, please ask for a supervisor or manager and discuss your concerns.
  2. Ask for more help. If your concerns are not resolved by talking with your care team, fill out the online patient feedback form so we can get your information directed to the correct department or clinic. Be sure to check the option to be personally contacted if you want a reply. Patient Feedback Form
  3. Reach out to the Adventist Health system. If you're not satisfied with the response you receive from Adventist Health Portland, you can file a complaint with the Adventist Health system by calling 888-366-3833.
  4. Report safety concerns to the Joint Commission. If your concerns involve a safety issue and cannot be resolved through the Adventist Health organization, you can contact the national health care accreditation program, The Joint Commission, in three ways: 
    1. At JointCommission.org, using the “Report a Safety Concern” link. 
    2. By fax: 630-792-5636 
    3. By mail: Office of Quality and Patient Safety, The Joint Commission, 1 Renaissance Boulevard, Oakbrook Terrace, IL 60181

Resources for others 

Information for employees, providers, and other community members.

Employees

For employment verification, please call 503-251-6130. For other resources, please log in to the Connect intranet using your Adventist Health credentials.

Job seekers and applicants

Learn more about our open positions and apply for jobs through our careers page. If you have questions about our careers, contact us at ahcareers@ah.org.

Media inquiries

Public Information Officer 

Phone: 503-261-4498
Email: ahnw@ah.org

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