Language Assistance Policy

Adventist Health complies with applicable Federal civil rights laws and does not discriminate and will not exclude or treat people differently because of their ability to pay, age, color, creed, culture, disability, gender identity or expression, language, marital status, national origin, religion, sex, pregnancy, sexual orientation, socioeconomic status, transgender status, type of insurance, or veteran’s status, when delivering care, treatment, services and benefits for inpatients and outpatients, including assignments or transfers within the facility and referrals to or from the facility directly or through contractual or other arrangements. 

Adventist Health provides free aids and services to people with disabilities to communicate effectively with us:

• Qualified sign language interpreters
• Written information in other formats (large print, audio, accessible electronic formats, other formats) 
• Provides free language services to people whose primary language is not English
• Information written in other languages

If you need these services, advise your caregiver.

A civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, can be electronically filed through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: 

U.S. Department of Health and Human Services 

200 Independence Avenue, SW 
Room 509F, HHH Building 
Washington, D.C. 20201 

Phone: 800-368-1019
TDD: 800-537-7697

Complaint forms are available at https://www.hhs.gov/ocr/complaints/index.html.