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Help lines and resources to keep you informed
At Adventist Health Clear Lake, we know you’re not just a patient — you’re so much more. That’s why we offer help lines and resources to keep you informed, resolve concerns, and make your healthcare experience as easy as possible. Please reach out for support.
Call us
Call 911 or visit your nearest emergency room if you need emergency care.
Main hospital
Contact a patient
Medical records
Financial assistance
Resolving concerns
Make a clinic appointment
Resources for patients
Information for individuals who have received care at our hospital or medical offices.
Resolving concerns
We are committed to providing excellent care. If you feel we aren’t delivering on this commitment, please speak to any staff member. A unit or department supervisor can also assist you.
If you still have concerns, please contact the Adventist Health Clear Lake patient experience line at 707-995-4498 or email patientrelations@ah.org.
If your concern cannot be resolved through our organization, you can contact the organizations below with your concern.
California State Department of Public Health
Phone: 800-554-0354
Online: Cal Health Find Database
The Joint Commission
Phone: 800-994-6610
Email: Complaint@jointcommission.org
Billing and insurance
Please reach out to us for help paying your bill. If you have questions about your bill, call 800-593-1551.
Make a payment securely online with Adventist Health Bill Pay or by calling 877-248-6441.
Medical records and patient portal
Request your medical records easily online.
Use the MyAdventistHealth patient portal for access to your personal health information.
Recognize an outstanding nurse
Do you know of any nurses who provide exceptional care at our hospital? If so, please consider nominating them for the Daisy Awards.
Share your patient experience
Your voice matters! We invite you to share your patient experience, whether it’s feedback that helps us improve or success stories that confirm we’re on the right track. Your insights guide us in providing the best care and service possible.
Resources for others
Information for employees, providers, and other community members.
Employees
For employment verification, please call 866-604-6572. For other resources, please log in to the Connect intranet using your Adventist Health credentials.
Job seekers and applicants
Learn more about our open positions and apply for jobs through our careers page. If you have questions about our careers, contact us at AHCareers@ah.org.
Media inquiries
Please contact our marketing and communications manager at lewiscy@ah.org.