Patients And Visitors

Visitor Information

Ensuring a safe and healthy environment for all

At Adventist Health, we recognize the vital role that family members and caregivers play in helping our patients heal, both physically and emotionally. That’s why we welcome visitors up to 24 hours a day and are committed to creating an environment where patients and families can be together safely. To ensure the well-being of our patients, staff, and other visitors, we kindly ask that you follow our visitation policies and procedures.

Visitation hours and policies

For the safety of our patients, staff, and other visitors, please abide by the following:

  • Visitation is allowed 24 hours a day, depending on the condition of the patient as well as the wishes of the patient and physician.
  • Entering or leaving the hospital during the night may require using the entrance of our emergency department. Please follow all directions from the staff.
  • Please refrain from visiting if you have symptoms of an illness.
  • Visitors must obtain the appropriate pass before visiting the patient.
  • Patients may be permitted up to two visitors at a time. If there are more than two visitors, we ask that visitors rotate out, with non-visitors waiting in the lobby until it is their turn to visit.
  • One adult visitor may stay in the room through the night if it is approved by the department leader. Please check in at the nurses’ station to make your request.
  • Children under the age of 13 will not be allowed in patient rooms except in certain conditions such as imminent death. Exceptions may only be made by the department leader.
  • To promote healing for all of our patients, we ask that visitors keep a low voice and maintain a calm atmosphere wherever they may be.
  • Please do not leave minors alone in lobbies or common areas during visitation.

Specialty care visitation policies 

Certain departments have their own unique policies. Learn more below.

ICU

Up to two visitors with the appropriate pass may be in the patient’s room at any given time. Visitors may wait in the ICU waiting room if the nurse asks them to step out for any reason.

Isolation

Adults may visit after having checked in at the nurse's station for special instructions. Children 13-17 may visit at the discretion of the department leader. Children under 13 are not allowed in isolation rooms at any time.

Pediatric

Parents may visit at any time with the appropriate pass. One parent or designated adult may stay at bedside during the night. Underage siblings are not permitted to stay through the night.

Surgical short stay

Two visitors with the appropriate pass may be with the patient before surgery and afterwards when the recovery nurse determines the patient is stable enough to receive visitors. Visitors may wait in the appropriate lobby during the procedure.

Emergency department

As space permits, up to two visitors may accompany the patient into the treatment areas with the permission of a nurse leader.

Family Birthing Center

Visitation may be allowed 24 hours a day, depending on the condition of the patient and the wishes of the patient and physician. Each visitor must have an appropriate pass. Siblings must be accompanied by a responsible adult.

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