Adventist Health and Rideout Honors February 2025 DAISY Award Recipient

The DAISY Award is an international program that rewards and celebrates the extraordinary compassion and skillful care given by nurses every day. Adventist Health and Rideout is proud to be a DAISY Award partner.

DAISY Award honorees personify the remarkable Adventist Health and Rideout patient experience. These nurses consistently demonstrate excellence through their clinical expertise and extraordinary compassionate care, and they are recognized as outstanding role models in our nursing community.

DAISY Recipient: Jennifer Ouellette
Department: IMCU
Nominated by: Patient's Daughter

Patient's Daughter: "My mom was rushed to the hospital on Sunday afternoon via helicopter. She was being cared for by the staff on the third floor for a few days. Thursday morning her heart rate/pulse skyrocketed. I had just walked in the door for my morning visit. It was about 8:15 a.m.

I was only there for about 10 minutes when a nurse came in advising her assigned nurse that my mom was in A-Fib. I saw the medical staff work on getting my mom's heart rate down, but it just wouldn't go down. She eventually ended up in IMCU and we met Jennifer (her new assigned nurse). She was calm, which made me calm. Jennifer spent some time getting my mom comfortable and settled into her new room. Jenn showed so much compassion and concern.

Jennifer reassured my mom and I that my mom was in good hands. Once we settled in, she came back and talked with us, of course I had to translate for my mom. But I was very impressed by how Jennifer knew a lot about my mom's medical background. I thought to myself she must have read her chart. I know how busy the medical staff is with a full hospital and endless patients to care for. Jennifer visually checked my mom and noticed her eye lids were swollen, something I totally missed. It just showed how much attention to detail Jennifer had.

Jennifer made me feel at ease. Jennifer told me not to worry that my mom would be taken care of. Jennifer made sure to bring my mom warm towels so I could clean her. Jennifer showed so much compassion through this emotional time for me and my mom. Jennifer truly is an angel."